Our quality of care is above average

Southampton NHS Treatment Centre has scored above the national average for all criteria in the annual assessment, Patient Led Assessment of the Care Environment (PLACE), an assessment which is carried out across all hospitals and other clinical facilities. 

The hospital scored 99.02% for cleanliness, 90% for food, 98.81% for privacy, dignity and wellbeing, 96.5% for condition, appearance and maintenance, 83.67% for dementia provision and 85.13% for disabled provision. 

PLACE assessments are undertaken by teams of NHS and private/independent health care providers, which include at least 50 per cent members of the public (known as patient assessors). They focus on the environment in which care is provided, as well as non-clinical aspects such as cleanliness, food, hydration, and privacy, dignity and well-being.

Peter Harris, Hospital Director at Southampton NHS Treatment Centre, commented: “We are delighted with our PLACE result, because this is one important way for our patients to let us know how we are doing. An outstanding patient experience sits at the heart of everything that we do and these results reflect that.”

Southampton NHS Treatment Centre is popular with patients. Comments on the hospital’s Facebook page include: “The experience was amazing”; “I wouldn’t go anywhere else”; “I can honestly say the care and professional service is outstanding”, and; “I have had four ops done in this hospital and would highly recommend it.”

National averages for each PLACE category were: cleanliness 98.5%; food 90%; privacy, dignity and wellbeing 84%; condition, appearance and maintenance 94.3%; dementia 78.9%, and; disability 84.2%.

For more information about what Southampton NHS Treatment Centre has to offer, and to check waiting times which are updated weekly, please visit www.southamptontreatmentcentre.nhs.uk