Southampton NHS Treatment Centre only hospital in Hampshire rated ‘Outstanding’

Southampton NHS Treatment Centre is the only hospital in Hampshire to be rated ‘Outstanding’ overall by the Care Quality Commission (CQC), according to its latest CQC report.

The rating puts the centre at the very top of the regulator’s quality ratings across England – only the top three per cent of hospitals in the country have been awarded the exceptional ‘Outstanding’ rating by the quality watchdog.

Southampton NHS Treatment Centre achieved an overall rating of ‘Outstanding’, which incorporated a ‘Good’ rating for criteria which cover the safety, effectiveness and responsiveness of services, and ‘Outstanding’ for criteria which cover caring and well-led services. Its overall rating is an improvement on its previous rating of ‘Good’.

CQC inspectors visited the hospital in September 2018 and inspected and reported on its two core services – surgery and outpatient.

In their summary of findings, the CQC inspectors said of surgery: “We rated this service as outstanding because feedback from people was continually positive about the way staff treated people. People told us that staff went the extra mile and their care and support exceeded their expectations. They told us that staff had been kind and had treated them with compassion and care.”

With regard to outpatient services, the CQC inspectors said: “We rated this service as outstanding because the staff without exception demonstrated respect, kindness and care to patients and relatives, and also towards colleagues. The service had exceptional leaders at every level, who cared for their staff and did not expect them to do anything they themselves were not prepared to do. There was a learning culture where staff were encouraged to be honest, open and transparent.”

Peter Harris, Hospital Director at Southampton NHS Treatment Centre, commented: “Everyone here is thrilled that the care we provide to patients has been rated ‘Outstanding’.  To be the only ‘Outstanding’ hospital in Hampshire is a reflection of the consistently high standards of care and professionalism displayed by my colleagues every day.”

He added: “The CQC’s rating demonstrates that NHS patients in our region are able to choose one of the very best hospitals in the country when they need elective surgery.  We’re proud that we continue to develop and expand as a key centre of excellence for local communities and for NHS commissioners.”

Southampton NHS Treatment Centre, which celebrated its 10th anniversary last year, is an independent sector treatment centre which provides NHS and self-pay treatment across a range of areas, including major and minor orthopaedics, ear nose and throat, eye surgery, dental surgery, gynaecology, urology and general surgery, supported by in-house diagnostic imaging, physiotherapy and pharmacy. The hospital is part of local patients’ choice for NHS care. Provided their referring clinical practitioner (GP, dentist, optician) agrees they need the treatment and it is for a procedure carried out at the hospital, patients can ask to be referred to Southampton NHS Treatment Centre for their care – it is their right under the NHS Constitution.

Independent sector treatment centres were introduced in 2005, to provide NHS patients with a wider choice of where they receive their treatment and to help alleviate waiting list pressures on the NHS. Southampton NHS Treatment Centre is run by Care UK which also runs Peninsula NHS Treatment Centre in Plymouth and Shepton Mallet NHS Treatment Centre.  Peninsula was the first hospital of its kind in the country to achieve an overall ‘Outstanding’ rating, and Shepton Mallet was the first in the country to achieve ‘Outstanding’ across all criteria.

Jim Easton, Chief Executive Health Care, Care UK, commented: “My congratulations go to colleagues at Southampton NHS Treatment Centre for this superb achievement, which give us a ‘hat trick’ of ‘Outstanding’ ratings in our treatment centre portfolio. This latest rating emphasises our ongoing commitment to providing sector-beating, high quality treatment to our patients. Both they, and those who refer them to us for treatment, can be confident in the safety and excellence of the care they will receive from a Care UK treatment centre.”