Please explore the list of FAQs below to see if you find the answers you need. If not, don’t hesitate to get in touch via our contact form on this page.

How do I get referred to Southampton NHS Treatment Centre?

You have the right to choose where to be treated and can be referred to us by asking your GP. If your GP doesn’t include us on the list of options available to you, just tell them that you’d like to be treated by us and they can still make a referral as long as you are eligible for treatment with us – the choice is yours, and we accept referrals from any location in the UK.

What is the most recent CQC result?

Please click here to see our latest CQC report.

How do we comply with the CMA order?

Compliance with CMA Order 2014

In October 2014, the Competition and Markets Authority (the “CMA”) published the Private Healthcare Market Investigation Order 2014 (the “Order”) following its investigation into the private healthcare industry. The Order imposed requirements on private hospital operators to disclose certain information in relation to referring clinicians (as defined by the Order) for the benefit of patients. Full details about the investigation and the Order can be found on the www.gov.uk/cma-cases/private-healthcare-market-investigation. The information provided by Care UK below is required by the Order.

Care UK private healthcare services are delivered through fee rates and packages agreed between Care UK and Medical Insurers or Private Patients. Consultants who are employed or engaged through Care UK do not levy any fees directly to Medical Insurers or Private Patients, in relation to any healthcare services provided by Care UK. No Clinicians hold practicing privileges with Care UK and thus all referrals are received directly from General Practice, Private Patients or via Medical Insurers.

Care UK does not provide any Clinicians with any Direct Incentives or any High Value Services.

In the course of providing NHS and private healthcare services Care UK does provide some or all of the following Low Value Services:

  1. General services to ensure clinical safety e.g. in house training, administrative services, insurance or indemnity cover in respect of the treatment of patients.
  2. Basic workplace amenities including refreshments, subsidised meals provided on site, parking, and stationery.
  3. General marketing services e.g. general promotional events, providing consultant biographies/directories.
  4. General corporate hospitality.

I have already been referred to another hospital, can I change my mind?

You can be referred to us if even you are already on the waiting list at another hospital. Please use the form on the contact us page to let us know that you would like to be referred to us, or ask your GP to redirect your referral to us.

How much does it cost to be treated at Southampton NHS Treatment Centre?

As the champions of patient choice, we offer treatments for NHS and private patients. If you are referred to us by your GP as an NHS patient, you do not have to pay for our services and will receive your treatment under the NHS for free as you would at your local trust hospital. If you have been referred to us as a private or self pay patient, we will charge for treatments. Our most up to date price list can be found here.

Can people visit me when I stay overnight?

Yes, our visiting hours are from 3:00pm – 8:00pm

Are the wards same-sex?

We have the necessary facilities, resources and culture to ensure that patients who are admitted to our centre will only share the room where they sleep with members of the same sex, and same-sex toilets and bathrooms will be close to their bed area.

Do you have Wi-Fi?

We offer free Wi-Fi access for patients and visitors.

Who are your consultants?

We are proud to offer a fully consultant-delivered service. Please click here to see our consultants.